Lancome Reviews | lancome.com @ PissedConsumer

Shelley B Ili

I have been using Lancome for 40 years. Recently purchased dual finish. The lid on tge compsct broke in a few weeks. I could not bring it back as it was used. Paid $52.00 in Macys for this product.

Feb 27, 2024

5.0

Purchased dual finish and loved the coverage however the cover cracked off in a few weeks. Now the item will dry out. Brought back to Macys there was nothing they could do for me

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Loss:

$52

Pros:

Expensive but worth it

Preferred solution: Replacement in Honey 111

Anonymous

Guest-5260539 |

Denver, Colorado

Bad service

Oct 26, 2023

1.0

I am supposedly disgusted with the service of this company, they did not deliver my order and they did not help me

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zeynep nilsu b

THEY DONT SEND THE CORRECT SIZE OF BONUS ITEM

Nov 21, 2023

Hi, I placed this online order. I received the package today. One of the bonus items that i order was missing. I only ordered 1 item and i had 4 more bonus items on my order because of that order. One of the bonus items was LA VIE EST BELLE EAU DE PARFUM 1OZ . However, instead I only got LA VIE EST BELLE EAU DE PARFUM 0.04 OZ. And when i talk to Lancome representatives, they told me that it was caused by a mistake on the website. But it is not my problem. The representative that i talk to offered me %10 coupon for this inconvenience which can not be used with other promotions. Lancome is one of the largest cosmetic companies I am very dissatisfied because of this situation and i don't think that i will order from Lancome again. I do not care about your problem on your website you should have fixed it before i place the order. However, If i see that i will get LA VIE EST BELLE EAU DE PARFUM 1OZ I am expecting to get it. I was expecting Lancome to send me LA VIE EST BELLE EAU DE PARFUM 1OZ after their fault instead of just saying it was caused by an error on the website. My trust to Lancome is completely broken.

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Preferred solution: I expect to get to LA VIE EST BELLE EAU DE PARFUM 1OZ

Yolande M Qaq

Yolande M Qaq |

Miami, Florida

Awful customer service from Lancome USA today online.

Jan 24, 2024

I have been a retail customer of Lancome for more than 35 years. I have been an online chopper with Lancome USA for a decade. Today I received after placing an order the worst the most deplorable customer service. I attempted to speak with the supervisor to modify my order, the person that I spoke to were both rude Had me on hold for an extended period of time could not even correctly address me by my name and spoke in an elementary tone about my email address and personal address. It was just plain awful.

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User's recommendation: Do Not Shop at Lancôme USA ON LINE.

Charmin Bwa

Charmin Bwa |

Malden, Massachusetts

Fake Black Friday Deal 2023

Dec 07, 2023

1.0

I recently engaged with Lancôme during the Black Friday promotion, and unfortunately, my experience fell short of expectations. I feel it is essential to share my feedback to contribute to the improvement of the customer experience. Upon discovering a compelling Black Friday deal on your website, I eagerly placed an order, excited to take advantage of the advertised offer. Regrettably, my satisfaction was compromised when I received my shipment. To my dismay, I learned that the Black Friday deal had run out only after my order had been dispatched. Not only was this disheartening, but the frustration deepened upon discovering that a crucial piece of my order was missing. Contacting customer service, I was informed that the item in question was no longer in stock, and, unfortunately, Lancôme could not honor the originally advertised price. While I appreciate the prompt refund, the overall handling of the situation left much to be desired. This experience has regrettably cast a shadow on my perception of Lancôme's professionalism and commitment to customer satisfaction. As a result, I have reservations about future engagements with the brand.

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User's recommendation: Don't buy from lancome. They are dishonest

Anonymous

Guest-5519166

Sudbury, Massachusetts

Allergic reaction that was handled very poorly!!

Jan 11, 2024

I have been using Lancome for years. You changed a cream, and I had a severe allergic reaction. I emailed you. Got an email back asking me to call you instead. I called. She said she had to escalate it. I then got the exact same email back asking me to call instead. I called AGAIN. The guy said the exact same thing: he has to escalate it. Apparently, with Lancome, they make you call and call so you finally give up and they don't have to refund you $200 after you've spent $1000's over decades. Thanks. Not using any of these products anymore.

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User's recommendation: Do not even deal with them.

Anonymous

Guest-5428992

Denver, Colorado

Refund

Dec 14, 2023

1.0

Lancome took half month to refund my returned product! They emailed that it would only take 7 days but I waited half month yet nothing is shown in my credit card. Then I called them and thats when they said they will process it and needs to wait 7-10 days again! My card gets interests and thats on me and not on Lancome! Not buying to this website anymore! You are losing a customer and definitely will be losing more customer. Do your business right Lancome!

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User's recommendation: Don’t buy here

Eileen M Cfu

Pricing

Nov 17, 2023

You've upped the price at 40,percent which makes no sense,as your not shipping and growing food.Your Justin the bandwagon to screw customers that liked your product,not a fan anymore hope the greed brings your company down.do not

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Loss:

$30

Pros:

Great product

Cons:

Overcharging

Preferred solution: Price reduction

Kristina Tkw | |

Syracuse, New York

Scammers! No refund and no response. Just hoarded my money and my product.

Jul 17, 2023

1.0

Lancome - Scammers! No refund and no response. Just hoarded my money and my product.

Lancome - Scammers! No refund and no response. Just hoarded my money and my product. - Image 2

Scammers! Im in shock! I used to buy Lancôme from Lord and Taylor for the last 20 years, and now that the store recently closed, I tried buying directly from Lancôme. Wow. What a shock. The product is cheap, the customer service is absolutely horrendous, and on top, they wont refund the money for the shipped back (unused and unopened) items!!! I emailed and called multiple times, and nothing! The reps just keep saying they dont know anything and someone will reach out to me. Well, its been weeks and no money, no product, and definitely no one is reaching out. I made a mistake of buying through PayPal. So make sure you buy with your good credit card to have protection.

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Loss:

$68

Preferred solution: Full refund

User's recommendation: Don’t buy directly from Lancôme. Or don’t buy their product at all.

Tatiana T Dsw |

They cancelled my order twice and never get back to me

Dec 12, 2022

1.8

Lancome - They cancelled my order twice and never get back to me

Lancome - They cancelled my order twice and never get back to me - Image 2

Lancome - They cancelled my order twice and never get back to me - Image 3

Lancome - They cancelled my order twice and never get back to me - Image 4

Lancome - They cancelled my order twice and never get back to me - Image 5

Lancome - They cancelled my order twice and never get back to me - Image 6

1) During Black friday they advertised a number of products on 50% off sale. I ordered a liquid foundation and as i have a membership with shoprunner i had a free shipping as well.My order number is Order Number: LAN_1268****. The price with 50% off was 26$ and it showed me this price when i checked out with paypal. However when I received an email from paypal it said they charged me 8$ for shipping! My shipping is free with shoprunner. I talked to the representative and they assured me that the note was made on my order and when they process it they will refund me the 8$ shipping. To my great disappointment, I received an email the following day that my order was cancelled without any reason! So i went back and wanted to place the order again. My shade of foundation was out of stock already! So i had to pick a different shade. 2) i placed order LAN_1281**** this time they charged me correct amount of 26$ with free shipping. A couple of days later I received an email saying my item is on back order! It was IN STOCK when i placed the order thats why i picked a different shade! Anyway, i am patiently waiting for 2(!) weeks! And Last thursday, December 8th I received an email saying my order was CANCELLED! Just like that! I tried to contact the customer support many many times! I called, i left email, i waited for chats. Nobody ever returned an email or tried to make it right! Why do you make 50%off black friday if you are just gonna cancel orders?!!! This is unacceptable! You gotta make it right. This looks like scam!

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Loss:

$65

Pros:

Quality products

Cons:

Scam
Non compliance with what was advertised
Fake promotion

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away and save your time

Debbie P Nly

Missing items and incorrect items in my order

Sep 15, 2023

First of all the gift that I chose with my reward points did not come, but you deducted the points said that the eyeliner I ordered was the wrong color. I have been trying to get in touch with someone since the order came and no one has responded. I'd buy a lot of Adams from lancôme.com and I would like to have this text please

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Preferred solution: Like to get what I ordered

Stacy J Pbc

Stacy J Pbc |

Columbus, Ohio

Lancome order #1zw8f751039****034

Aug 20, 2023

To whom it may concern, I made a $138.00 purchase in order to recieve the free gift, however I will not recieve tbe gift because a code needed to be entered. It was explained by customer service that i would have to send the products back and reorder to recieve the free gift. Im terribly disappointed. I work long hours and this is a big inconvenience, and more than likely my last order...[GREY BANNER] does Not say anything about a code to recieve free gift Also tried to speak to a supervisor and i was assured that they are busy with other customers and nothing can be done. I felt undervalued as a customer. If this is how you do business this definitely will be my last order. Stacy James

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Becky H Rca

Irritated

Jul 24, 2023

I have just under 3000 elite points. They are due to expire next month, so I was going to place an order today during the 30% off sale. Over the weekend I was told I could write a review and get 100 points, which was just enough to get the three mascaras (each 1000 points) I was eyeing. Wrote the review, received an email that it has been published, but check my account balance...it was still below the 3000 mark. Reached out to customer service again. Was told it would take 30 days to apply the points. Well, that's helpful. Whatever. I decided to place the order anyway so I could get at least 2 mascaras before my points expire...and they are out of stock. Went BACK to customer service to request that my points be reinstated so I could get these products when they're back in stock...and the customer service rep asked me to verify my info. I did, then was told what I had provided didn't match. Wait, what?? Didn't match what? Lancome, do better. Your elite program is a joke, and your customer service is sorely lacking.

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Pros:

Nice product

Cons:

Poor customer service
Expensive

Preferred solution: My full points and 3 mascaras for prior purchases.

User's recommendation: Don't bother with their elite program

Latonia J Xrq |

Order cancelled with no explanation

Dec 04, 2022

1.0

Lancome - Order cancelled with no explanation

Lancome - Order cancelled with no explanation - Image 2

Lancome - Order cancelled with no explanation - Image 3

Lancome - Order cancelled with no explanation - Image 4

Updated by user Jan 03, 2023

I received a response from Lancôme stating they were passing my complaint upwards. Then I received a second letter on 12-29-22 stating they would honor the 50% off if I reorder.

This came too late, because I bought the item I wanted from another source and received it in time for Christmas.

Lancôme was too little too late. I actually resolved my own issue buy purchasing elsewhere.

Original review Dec 04, 2022

Disappointed with online shopping experience with Lancôme. I could have taken advantage of other major stores Cyber Monday sales if I had known shopping with Lancôme would get me nothing. And no explanation on why!?! I received a text on 12/2/22 that my order was on back order. Then today, 12/3/22 I received a text saying my order was completely cancelled. Why offer a cyber sale of %50 off Lancôme fragrance and not honor it! I will never order from Lancôme again. I smelled the fragrance at their competitors, fell in love, and thought I'd bypass the middle guys and order direct. Big mistake! Which by the way was a suggestion from another customer shopping. I was ecstatic to find Lancôme had a sale, only to find out my order is cancelled with no explanation. If this is how they do business, then I'd rather not patronize this company.

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Pros:

Just my time and energy

Cons:

False advertisement

Preferred solution: Apology

User's recommendation: Shop elsewhere

1 comment

Guest-2286383

Dec 12, 2022

The same happened to me! They cancelled my order twice

Helpful

Cozette G

Called several times, pressed 4…nothing

Apr 06, 2023

Please help!!! I am looking for your d/c make up, Absolute Bx Makeup. Shade Ecru 230 W or 240 W...if you have any, I'll buy.

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Loss:

$69

Pros:

Love this make up only

Cons:

Not applicable

Preferred solution: D/c’d product

james E Jjg

james E Jjg |

Paris, Ile-De-France

Selling product in Paris w parabens which are banned in EU and many areas in US, would not refund unused product.

Apr 15, 2023

1.0

Lancome - Selling product in Paris w parabens which are banned in EU and many areas in US, would...

Tried calling, received runaround waiting for manager. Try to send an email, did not go through waiting for verification which was received late and pasted, it still would not work. Lousy service, be aware.

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Loss:

$30

Pros:

Reputation

Preferred solution: Full refund

User's recommendation: Be aware think twice

Contact Information

Website:

www.lancome.com

Phone:

(800) 526-2663

Contact Lancome Customer Service

How satisfied are the customers?

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Summary

Lancome is a beauty label known to millions of women around the world. Penelopa Crus, Kate Winslet, and Julia Roberts among many other celebrities and pop stars have been representing the brand. Classy Tresor au de parfume has been a legendary aroma for many women worldwide for years. Lancome revolutionary skin care products offer a number of anti aging solutions, eye creams, and moisturizing lotions etc. Make up collection has a large palette of primers, concealers, highlighters, and bronzers among many others. From neutral to bright, Lancome lipsticks and glosses present 2 well known lines: Color Design and L’absolu Rouge.

Lancome is ranked 459 out of 1752 in Cosmetics and Personal Care category

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Lancome

Lancome Overview

Media from reviews

Top Lancome Reviews

"I have been using Lancome for 40 years. Recently purchased dual finish. The lid on tge compsct broke in a few weeks. I could not bring it back as it was used. Paid $52.00 in Macys for this product."

"Refund"

I have been using Lancome for 40 years. Recently purchased dual finish. The lid on tge compsct broke in a few weeks. I could not bring it back as it was used. Paid $52.00 in Macys for this product.

Bad service

THEY DONT SEND THE CORRECT SIZE OF BONUS ITEM

Awful customer service from Lancome USA today online.

Fake Black Friday Deal 2023

Allergic reaction that was handled very poorly!!

Refund

Pricing

Scammers! No refund and no response. Just hoarded my money and my product.

They cancelled my order twice and never get back to me

Missing items and incorrect items in my order

Lancome order #1zw8f751039****034

Irritated

Order cancelled with no explanation

Called several times, pressed 4…nothing

Selling product in Paris w parabens which are banned in EU and many areas in US, would not refund unused product.

About

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Loreal USA

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